FAQs

How can I contact PawsSplash?
You can email us at shoppawssplash@gmail.com. Our customer service team will be happy to assist you with any inquiry!

Do you ship worldwide?
Yes.

Where do you ship your products from?
We ship from Hong Kong.

Can I modify or cancel my order?
As we process orders as quickly as possible, any modification or cancellation must be requested within 12 hours of placing the order. Requests made after this period will be declined. However, you may return your order once received for a full refund.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.

When will my order be processed?
All orders are prepared and shipped from our warehouse. Please allow additional processing time during holidays and sales periods.
We process orders Monday through Friday. Orders will be prepared within 1–3 business days from the date of purchase and then shipped the next day.
We do not ship on weekends.

How long will it take to receive my order?
Due to high demand, orders may take 2 to 4 weeks to arrive.

What if I don’t receive my order?
If you do not receive your order within 30 days of shipment, you are entitled to a full refund.

Will I have to pay customs fees or taxes?
The prices displayed on our website are exclusive of taxes in Euros, which means you may be subject to customs duties and taxes upon receiving your order.
Import taxes, customs duties, and associated fees may be charged when your order reaches its destination. These fees are determined by local customs authorities.
Payment of these fees is your responsibility and will not be covered by Fresh-styles.
We are not responsible for delays caused by your country’s customs.
For more details, please contact your local customs office.

How do I return an item?
Please contact us at shoppawsslpash@gmail.com.

What if the item I received is defective, incorrect, or damaged?
Please contact us if you received the wrong, missing, or defective item. Make sure to include your order number, photos of the item in question, and any references related to your package.
We will do our best to resolve the issue as quickly as possible.

When will I receive my refund?
All refunds will be credited to your original payment method.

If you paid by debit or credit card, the refund will be sent to your issuing bank within 7–10 business days after receiving the returned item or cancellation request.
Please contact your bank with any questions regarding when the refund will appear in your account.

If you haven’t received your refund yet, here’s what you can do:
Contact your bank or credit card company, as it may take some time before the refund is posted to your account.